T-Mobile users should be on the watch-out. The Federal Trade Commission is accusing T-Mobile of fraudulently billing customers for “hundreds of millions of dollars” between 2009 and 2013.
The FTC’s lawsuit against T-Mobile accuses the company of an unscrupulous practice called “cramming.” What cramming refers to in this case is the billing of customers for unauthorized charges for third-party services – the kinds seen in commercials advertising relationship advice, horoscopes, and the like.
Brian Shull, an FTC attorney, said “we allege that T-Mobile knew about these fraudulent charges and failed to stop them or take any action.” Even after clear warning signs emerged that the third-party charges were fraudulent, T-Mobile allowed for the billing to continue.
The lawsuit also alleges that T-Mobile made it tough for customers to notice the charges.
Travis LeBlanc, acting chief of the FCC’s Enforcement Bureau, said “Consumers should not be charged for services that they did not order. We will coordinate our investigation with the FTC and use our independent enforcement authority to ensure a thorough, swift and just resolution of the numerous complaints against T-Mobile.”
The FTC’s goal in this lawsuit is to mandate that T-Mobile must repay all the fees billed because of cramming.
T-Mobile users should take the advice of Jessica Rich, director of consumer protection in the FTC. She recommends that customers “should read their bills closely, and they should quickly contact any carrier when they see any unauthorized charges on it.” When reading your bills, look closely for suspicious charges of $9.99.
Additionally, make sure let your family and friends know about this issue so they can also get their money back. You can do so by sharing this article.
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